fs77 Privacy Policy

Information We Collect

When you interact with the fs77 platform — whether by registering an account, making a deposit, placing a bet, or simply browsing the site — certain information is collected. This information falls into two broad categories: information you provide directly to us, and information collected automatically as a result of your interaction with the Platform.

Information you provide directly includes:

• Registration data: Your full legal name, date of birth, residential address, mobile phone number, and email address provided when you create your fs77 account.
• Identity verification documents: Copies of your National Identity Card (NID), passport, driving licence, or other government-issued identification submitted during Know Your Customer (KYC) verification.
• Payment information: Details of your bKash wallet number, Nagad account, Rocket number, bank account details, or card numbers used to make deposits or receive withdrawals. Full card numbers are processed via tokenised payment gateways and are not stored directly on fs77 servers.
• Communications: The content of messages you send to the fs77 support team via email, WhatsApp, or any in-platform chat functionality, including the nature of your query and any attachments you provide.
• Responsible gaming declarations: Information you provide when activating deposit limits, requesting self-exclusion, or submitting cooling-off requests.

Information collected automatically includes:

• Device and browser data: Your IP address, device type, operating system, browser version, screen resolution, and device identifiers collected when you access the Platform.
• Usage data: Pages visited, time spent on each page, game sessions initiated, betting activity, deposit and withdrawal history, bonus claims, and session duration logs.
• Location data: Approximate geographic location derived from your IP address, used to verify access eligibility and comply with jurisdictional controls.
• Cookie and tracking data: Information collected via cookies, web beacons, and similar technologies as described in the Cookies section of this policy.

How We Use Your Data

fs77 uses the personal data it collects for the specific purposes outlined below. We do not use your data for purposes that are incompatible with those stated in this policy without first obtaining your consent or establishing a separate lawful basis for processing.

Where fs77 relies on your consent as the legal basis for processing — for example, sending you promotional emails or SMS notifications about new offers — you retain the right to withdraw that consent at any time by contacting the support team or updating your communication preferences in your account settings. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

Legal Basis for Processing

fs77 processes your personal data only where a lawful basis exists to do so. The primary legal bases on which fs77 relies are as follows:

• Contract performance: Processing is necessary to fulfil our obligations to you under the fs77 Terms & Conditions — for example, creating your account, processing transactions, and delivering gaming services.
• Legal obligation: Processing is required to comply with applicable laws and regulatory requirements, including anti-money-laundering (AML) obligations, Know Your Customer (KYC) requirements, and the retention of financial records for audit purposes.
• Legitimate interests: Processing is necessary for purposes that represent a legitimate interest of fs77, provided those interests are not overridden by your rights and freedoms. This includes fraud detection, platform security, and aggregated analytics used to improve service quality.
• Consent: Where none of the above bases applies and processing is required for a purpose such as direct marketing, fs77 will obtain your freely given, specific, informed, and unambiguous consent before processing your data for that purpose.

Where fs77 processes data on the basis of legitimate interests, a balancing test is conducted to ensure that your interests and fundamental rights do not outweigh those of fs77. You have the right to object to processing based on legitimate interests at any time — see the Your Privacy Rights section for details.

Cookies & Tracking Technologies

The fs77 platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure user experience. A cookie is a small text file placed on your device by the fs77 website. Cookies do not contain viruses and cannot execute programmes on your device. The following categories of cookies are used by fs77:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in, CSRF protection tokens, and load-balancing cookies. These cookies cannot be disabled without preventing you from using core platform features.
• Functional cookies: Remember your preferences such as language selection, preferred payment method, and display settings, so you do not need to re-enter them on each visit.
• Analytics cookies: Collect anonymised and aggregated data about how visitors use the fs77 platform — such as which pages are visited most frequently and how users navigate through the site. This data is used solely to improve the Platform and is not used to identify individual users.
• Security cookies: Used to detect and prevent fraudulent login attempts, account takeovers, and unusual session behaviour. These cookies form part of the fs77 fraud detection system.

Most web browsers allow you to manage your cookie preferences through browser settings. You can typically choose to block all cookies, accept only first-party cookies, or be notified before a cookie is set. Please note that blocking strictly necessary cookies will impair the functionality of the fs77 platform and may prevent you from logging in or completing transactions. If you have questions about specific cookies in use, please contact the support team at [email protected].

Data Sharing & Disclosure

fs77 does not sell, rent, or trade your personal data to any third party. We share your data only in the limited, specific circumstances described below, and only to the extent necessary for the stated purpose. All third parties who process data on behalf of fs77 are bound by contractual obligations to handle that data securely and in accordance with applicable data protection requirements.

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Visa, and Mastercard receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are regulated financial institutions.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios may receive a session token and anonymised player identifier to authenticate your game session. They do not receive your full name, NID, or payment details.
• Identity verification services: Third-party KYC and AML compliance providers may process identity documents and check your details against relevant databases to fulfil our legal obligations. All such providers operate under strict confidentiality agreements.
• Fraud detection and security partners: Specialist fraud prevention technology providers may process device fingerprint data, IP addresses, and transaction metadata to detect and prevent fraudulent activity on the Platform.
• Legal and regulatory authorities: fs77 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required by law, court order, or where fs77 has a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other serious offences.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the fs77 business, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and any material change to how your data is processed before it takes effect.

All data shared with third parties is limited to what is strictly necessary for the stated purpose. fs77 does not authorise any third party to use your personal data for their own independent marketing or commercial purposes.

Data Retention

fs77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory retention obligations, and to resolve any disputes or enforce agreements. The retention periods applicable to the main categories of personal data held by fs77 are as follows:

Once the applicable retention period has expired and no legal obligation requires continued retention, your personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual. Anonymised data may be retained indefinitely for aggregated statistical analysis.

If you request account closure, fs77 will close your account and cease active processing of your data for gaming purposes, but will retain the data categories listed above for the periods specified, in compliance with legal obligations. A closure request does not and cannot override fs77's mandatory legal data retention obligations.

Your Privacy Rights

As a member of the fs77 platform, you hold the following rights in relation to your personal data. These rights may be exercised by contacting the fs77 support team at [email protected]. fs77 will respond to all valid requests within a reasonable timeframe, and in any event within 30 calendar days of receipt. Complex or numerous requests may take longer, in which case you will be notified of the anticipated response timeline.

To exercise any of the above rights, send a written request to [email protected] with the subject line "Privacy Rights Request", including your full name and the email address registered to your fs77 account. fs77 may ask you to verify your identity before processing the request to ensure that data is not disclosed to or acted upon at the request of an unauthorised third party.

Data Security

Protecting your personal data against unauthorised access, disclosure, alteration, and destruction is a core operational priority at fs77. The platform implements a layered security architecture that encompasses technical, organisational, and physical safeguards designed to maintain the confidentiality, integrity, and availability of the personal data we hold.

• Transport encryption: All data transmitted between your device and the fs77 platform is encrypted using TLS 1.2 or higher, ensuring that data in transit cannot be intercepted in readable form.
• At-rest encryption: Sensitive data stored on fs77 servers — including identity documents, payment details, and account credentials — is encrypted at rest using AES-256 encryption standards.
• Access controls: Access to personal data held by fs77 is restricted on a strict need-to-know basis. Internal access is governed by role-based access controls, and all access to sensitive data is logged and audited.
• Payment tokenisation: Card and mobile wallet payment credentials are processed via tokenised payment gateways. Full card numbers and bKash/Nagad PINs are never stored on fs77 servers.
• Penetration testing and vulnerability management: The fs77 platform undergoes regular security assessments to identify and remediate vulnerabilities. Critical security patches are applied promptly following discovery.
• Staff training: All fs77 personnel who handle personal data receive data protection and security awareness training and are subject to contractual confidentiality obligations.

Despite the robust security measures in place, no online platform can provide an absolute guarantee against all possible security threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, fs77 will notify affected members promptly in accordance with applicable legal obligations, describing the nature of the breach, the data affected, and the steps being taken to address it.

Contact & Data Protection Officer

If you have any questions, concerns, or complaints relating to the way fs77 handles your personal data, or if you wish to exercise any of the privacy rights described in this policy, please contact the fs77 Data Protection team using the details below. All privacy-related communications should clearly reference "Privacy Enquiry" or "Data Rights Request" in the subject line to ensure prompt routing to the appropriate team.

fs77 takes all privacy enquiries seriously and will acknowledge receipt of your request within 3 business days. If your request is complex or involves a large volume of data, we will inform you within that initial acknowledgement period if additional time — up to a maximum of 60 calendar days — is required to respond fully.

fs77 reserves the right to update this Privacy Policy from time to time to reflect changes in applicable law, regulatory guidance, or platform operations. When material changes are made, registered members will be notified via their registered email address or via a prominent notice on the Platform prior to the changes taking effect. The effective date at the top of this policy will be updated to reflect the most recent revision. Continued use of the fs77 platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.