Responsible Gaming at fs77

Our Commitment to Safe Play

fs77 was built on the principle that online gaming must be both entertaining and safe. We serve a growing community of players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and Cox's Bazar — and we take our duty of care to every one of those members seriously. Responsible gaming is not a compliance checkbox for us; it is a core value embedded into every layer of how the fs77 platform operates.

The fs77 responsible gaming framework is guided by three principles: prevention, detection, and support. We work to prevent problem gambling before it starts by giving members full control over their own play. We invest in detection systems that identify patterns of behaviour that may indicate a member is experiencing difficulty. And we provide accessible, judgment-free support channels so that any member who needs help can reach us at any time.

Online gaming should be a source of entertainment, not financial stress or emotional harm. If at any point you feel that your gaming habits are becoming difficult to manage, we urge you to use the tools on this page or contact our support team directly at [email protected]. No question is too small and no concern will go unaddressed.

Age Restriction Policy (18+)

The fs77 platform is strictly reserved for individuals who are 18 years of age or older. This rule is absolute and applies to every product on the platform, including cricket betting, live casino games, slot machines, and all other gaming categories. There are no exceptions to the 18+ rule regardless of the type of game or the amount being wagered.

At the point of registration, all members are required to confirm that they meet the minimum age requirement. This declaration is legally binding. Following registration, fs77 conducts Know Your Customer (KYC) verification on all accounts prior to the processing of any withdrawal. This verification process includes confirmation of date of birth via a government-issued identity document such as a National Identity Card (NID) or passport. Any account where the holder is found to be under 18 years of age will be closed immediately, all pending transactions will be cancelled, and any deposits made will be returned to the verified payment source.

fs77 also encourages all members who share a device or internet connection with minors in their household to make use of parental control software and to ensure that their fs77 login credentials are never shared with or accessible to underage individuals. A list of recommended parental control tools is available from our support team on request.

Deposit Limits

One of the most effective tools for maintaining control over your gaming spend is a deposit limit. fs77 allows every registered member to set a personal deposit limit that caps the maximum amount they can deposit into their account over a defined period. Deposit limits can be configured as a daily, weekly, or monthly ceiling, denominated in Bangladeshi Taka (৳).

Setting a deposit limit takes effect immediately. Once a limit is in place, the fs77 platform will automatically decline any deposit attempt that would cause your total deposits within the selected period to exceed the cap you have chosen. You will be notified when you are approaching your limit so you can make informed decisions about your remaining balance for that period.

The asymmetry between increasing and decreasing limits — where reductions are instant but increases require a 7-day waiting period — is a deliberate safeguard. It ensures that a decision made in a moment of impulse cannot immediately override a considered protective boundary. If you wish to discuss your deposit limit or need assistance configuring it, the fs77 support team is available 24/7 via [email protected].

Time-Out & Session Controls

fs77 provides several session and time-out controls that allow members to step back from gaming for a short period without permanently closing their account. These tools are designed for players who want to take a brief break — whether to reassess their budget, take time away during a stressful period, or simply pause their activity by choice.

• Session time limit: Set a maximum duration for any single gaming session. When the time limit is reached, the session will be automatically ended and you will be logged out.
• Reality check reminders: Enable periodic pop-up notifications during gaming sessions that display how long you have been playing and how much you have wagered during that session, helping you stay aware of your activity.
• Short-term time-out: Take a break from your fs77 account for a period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you will be unable to log in, place bets, or make deposits. Your account remains open and your balance is preserved.
• Cooling-off period: Similar to a time-out, a cooling-off period allows you to pause your account for a defined number of days while keeping it intact for your return.

All time-out and session control requests made via account settings or via the support team take effect immediately. If you are in the middle of an active gaming session when a time-out is initiated, the session will be terminated within a few minutes. Time-out periods cannot be shortened once activated — if you request a 7-day break, the account will remain inaccessible for the full 7 days regardless of subsequent requests to reopen it.

Self-Exclusion Programme

Self-exclusion is the strongest responsible gaming tool available on the fs77 platform. When you initiate a self-exclusion, your account is locked and all access to the platform — including login, deposits, betting, and bonus participation — is permanently suspended for the duration of the exclusion period you choose. Self-exclusion is the appropriate step when short-term time-out measures are no longer sufficient to manage your gaming behaviour.

fs77 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. All self-exclusion periods are binding from the moment they are initiated. fs77 will not accept any request to reduce or cancel a self-exclusion period early — this is a firm protective policy, not a technical limitation.

• Contact the Support Team

  Send an email to [email protected] with the subject line "Self-Exclusion Request", including your registered account email address and your preferred exclusion duration (6 months, 1 year, 3 years, or permanent).

• Identity Verification

  The support team will verify your identity to ensure the request originates from the registered account holder. This step protects against third parties attempting to exclude your account without your knowledge.

• Account Locked Immediately

  Once verified, your fs77 account will be locked within 24 hours of the request being processed. You will receive a confirmation email. Any remaining balance will be held securely and returned upon expiry of the exclusion period (or immediately in the case of permanent exclusion).

• Marketing Communications Stopped

  All promotional emails, SMS notifications, and bonus offers from fs77 will be suspended for the full duration of your self-exclusion. You will not receive any communications designed to encourage a return to the platform.

• Re-Activation After Exclusion Period

  Once the chosen exclusion period has elapsed, you may request account reactivation by contacting the support team. A mandatory 24-hour reflection period applies before reactivation is processed. Permanent exclusions cannot be reversed.

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many people who experience gambling-related harm are unaware of the extent of the issue until it has already had a significant impact on their finances, relationships, or mental health. The following warning signs are widely recognised indicators that gambling may be becoming a problem. If several of these apply to you, we strongly encourage you to reach out to our support team or use one of the self-management tools described above.

You do not need to identify with every item on this list to seek help. If even one or two of these signs resonate with your experience, that is sufficient reason to take action. Reaching out early is far more effective than waiting until the situation worsens. The fs77 support team treats all responsible gaming contacts with complete confidentiality and without judgment.

Protecting Minors

Protecting children and young people from exposure to online gambling is a shared responsibility between fs77 and all adult members who use our platform. fs77 operates a strict verification-based approach to age assurance, but we also recognise that technical measures alone are not sufficient. We ask all adult members to take active steps to prevent minors in their household from accessing the fs77 platform.

• Never share your fs77 login credentials — username, password, or mobile OTP — with any person, and especially not with children or teenagers in your household.
• Always log out of your fs77 account when you finish a session, particularly if you use a shared device such as a family tablet or computer.
• Consider installing device-level parental control software on shared devices. Widely available options include Google Family Link, Apple Screen Time, and third-party applications such as Net Nanny and Qustodio.
• If your bKash, Nagad, or bank account is linked to your fs77 account, ensure that minors in your household do not have access to the associated mobile device or PIN.
• Talk openly with teenagers in your household about the risks of online gambling and the legal age requirement. Education is one of the most effective preventive measures available.

If you believe a minor has accessed or created an fs77 account using your personal details or a falsified identity, contact the support team immediately at [email protected]. All reports are investigated thoroughly and treated with strict confidentiality.

Support & Contact Resources

If you are concerned about your own gambling habits or those of someone close to you, help is available. The fs77 support team is your first point of contact for activating any of the responsible gaming tools described on this page, but we also encourage members to seek guidance from broader support resources where appropriate.

Remember: gambling is intended to be a form of entertainment. It is never a reliable way to make money, solve financial difficulties, or escape emotional distress. If gambling has stopped being fun, that is the most important signal to take a step back. fs77 is here to help you do exactly that — at any time, without judgment, and without delay.